Legal

Refund Policy

Last updated: 11 July 2026

1. The Store Audit is free

Your Store Visibility Audit costs nothing, so there is nothing to refund. This policy applies only to the paid Product Improvement Package.

2. How an order is confirmed

You purchase the Top 10 Product Improvement Package by paying securely through Stripe at the price shown to you before you pay. Squiggle never receives or stores your card details. Stripe emails you a receipt, and we begin work on your priority products once your payment is confirmed.

3. Refunds before work begins

If you change your mind after confirming an order but before Squiggle has started work on your Product Improvement Package, you're entitled to a full refund — just let us know.

4. Refunds after delivery

The Product Improvement Package includes rewritten titles and descriptions for your priority products and a re-audit showing the change. If what's delivered doesn't match what was confirmed with you before work began, contact us and we'll make it right — by revision or, where that isn't possible, a refund proportional to the work not delivered as agreed.

5. What isn't covered

Squiggle cannot refund a purchase on the basis that an AI shopping assistant did not subsequently recommend a product — the Product Improvement Package is a service (the work of rewriting and re-checking your listings), not a guarantee of any specific recommendation, ranking, or sales outcome.

6. How to request a refund

Reply to your original audit or order email, or contact us at tim@trysquiggle.com, and quote your request ID.